Privacy Policy, Cookies & Security

 ShuZu respects the need to protect your privacy and information and commits to:

- Keeping your personal information secure and only to use it for the purposes as detailed below subject to the permissions you have granted us
- Not sell your personal information
- Provide you with ways to manage and review your marketing & communications choices at any time.

Security:
ShuZu does not sell online so we do not request or store your personal details or bank details.

Data Collection & Usage:
We do not request data or store data in an electronic format.

What information we collect and process / Legal Basis / Our Legitimate Reasons:
Cookies:
ShuZu asks to use temporary cookies to track your use of the website, if you are new to the site, or drop in on a new device, you will be shown the cookie acceptance form. For all cookies, other than those necessary to run the site none of which contain personal information, we require your consent which will be recorded in the Cookie database on your device. You may delete these cookies at anytime using the relevant feature of your browser.

The other than necessary cookies we offer, and which you may wish to consent to, is for:
- Preferences: So the site can remember your preferences across multiple sessions.
- Statistics: So we can improve its product offering and web experience by analysing the way customers make use of the site. This data is gathered anonymously unless you are signed in to our web site as a registered member
- Marketing: This data is used to track users across web sites so as to tailor advertising to your interests. Which in turn add value to publishers and advertisers.

This data can be anonymous but may not be if you are signed in to an online account such as Google & Microsoft. ShuZu has no control over how this data is used.
You may delete these cookies at anytime using the relevant feature of your browser.
We use this information solely for the purpose of ensuring that the content of the website is constantly evolving to meets our customer’s requirements.

Marketing communications:
When you provide us with your email address and opt-in to receive marketing information we will:
- Email you our Shoesletter with trends in fashion, new stock in and latest offers and deals.

Special Orders/Repairs
If you require shoes to be ordered in from another store, our suppliers or shoes need repairing, information we collect (manually) can include:
- Name
- AddressDelivery Address
- Contact Phone Number
- Email Address
- Transaction Information
- Deposit 

Contractual Obligations / Legitimate Reasons
We require this information in order to process your order.
We will use your phone number or email address to keep you up-to-date with your order or repair.

Fraud Prevention:
ShuZu  is committed to the deterrence, prevention, detection and reporting of fraudulent activity and is constantly evolving an ‘anti-fraud’ culture across all platforms of the business. ShuZu will not tolerate any level of fraud or corruption and will treat any such event with the utmost severity.
ShuZu has robust systems and procedures in regards to fraud prevention, detection and reporting and commits to:
-Train ALL staff to be aware and vigilant of possible fraud
-Ensure both alleged and proven fraud are dealt with in a consistent and timely manner.
-Work in co-operation with the relevant authorities where applicable.
-Keep records of proven fraud for the purpose of preventing further activity.

How long we will keep your information:
We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.


Accessing Your Information:
You may view the personal information we hold for you by logging in to your online account or request this in a different format by contacting us using the online contact form.


Keeping Your Information Up-to-Date:
You have the right to question any information we have about you that you think is wrong or incomplete and may do so by contacting us using the online contact form, mail@shuzu.co.uk. If you do, we will liaise with you to check its accuracy and correct it where necessary.


Withdrawing consent:
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’ or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information within the business in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:

- It is not accurate.
- It has been used unlawfully but you don’t want us to delete it.
- It is not relevant anymore, but you want us to keep it for use in legal claims.
-You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

 

If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us.


The ShuZu Point of Contact for Enquiries or Compaints:
For all queries regarding data protection, please contact:
The Managing Director, mail@shuzu.co.uk
 
You also have the right to complain to the Information Commissioner’s Office and details on how to contact them can be found on their website https://ico.org.uk/ 

VAT No: 187 3664 65
Registered Address:  15 High Street, Redbourn, St Albans,  Herts AL3 7LE

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The contents of this site and other publications from ShuZu Ltd owned or licensed to ShuZu Ltd or are used with permission by the owner.
Reproduction strictly by permission only.