Store Returns

Trial Wear

Footwear is to be worn at home for a trial period to identify any discomfort or visible markings on the foot even though they have been fitted. We do not exchange, refund or provide a credit note once the shoes have been worn outside, as they are then deemed as suitable.

Points to Remember

  1. Keep your receipt – otherwise we can’t help after the purchase.
  2. Look after your shoes – they will last longer and we cannot be held responsible for problems caused by mis-use or lack of care.
  3. When a fault is found then STOP wearing the shoes and contact us soon as possible, the longer you leave it the less we can do.

Faulty Goods

Please note that 99% of the time a manufacturing fault occurs within the first few weeks of normal wear. After this time problems would be usually deemed as wear and tear. Scuffing, holes in the leather upper where there is no seam, loose decorative stitching or detached decorations are NOT classed as manufacturing faults. A repair may be offered.

Shoes should only be worn for the appropriate occasion and be fit for that purpose e.g school shoes are not football boots or brakes for bikes and with normal wear they will last a reasonable length of time (at least until they grow!).

Returns Policy

We do not refund unwanted or unsuitable merchandise. We will gladly offer an exchange or gift voucher (except sale goods) providing the goods are returned undamaged, boxed, unworn and in its original condition within 14 days & with your receipt.

If you have any queries then please contact us.